Slingo Casino Privacy Policy

At Slingo Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website at slingo.com, our mobile applications, and all related services we provide. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller. Our goal is to be transparent about how we handle your information and to ensure your experience on our platform is secure and trustworthy.

Who We Are

Slingo Casino is operated by Skill on Net Ltd, a company registered in Malta under registration number C50024. We also maintain a UK processing agent — Skill on Net Limited, registered number 14264775, located at Suite A, 4–6 Canfield Place, London NW6 3BT — which handles deposit and withdrawal processing services on behalf of the Maltese entity. We hold a licence issued by the Gambling Commission of Great Britain, account number 39326. Our services are exclusively available to players located in Great Britain.

If you have any questions or concerns regarding how we process your personal data, you may contact our Data Protection Officer directly at dpo@slingo.com. For general support enquiries, you may also reach us at contact@slingo.com or via our live chat service, available daily from 06:00 to 00:00 GMT.

Information We Collect

When you register and use our platform, we may collect the following categories of personal information about you:

• Identity data: your full name, date of birth, username, and copies of identification documents
• Contact data: your email address, postal address, and telephone number
• Financial data: payment method details, transaction history, deposit and withdrawal records
• Technical data: IP address, browser type and version, device identifiers, time zone, and operating system
• Usage data: information about how you navigate and interact with our site, which games you play, and how long your sessions last
• Communications data: records of messages, live chat transcripts, and emails you send to our support team
• Verification data: source of funds documentation and identity verification materials required by our regulatory obligations

How We Use Your Information

Here at Slingo Casino, we process your personal data for the following lawful purposes:

To Fulfil Our Contractual Obligations

We use your data to create and manage your account, process deposits and withdrawals, verify your identity, and provide access to our games including our slingo casino games, slots, bingo, live dealer tables, and jackpot products. Without this data, we cannot provide our services to you.

To Comply With Legal Requirements

Our Slingo Casino platform is regulated by the Gambling Commission of Great Britain and is subject to strict anti-money laundering, responsible gambling, and know-your-customer requirements. We are legally required to collect and retain certain information, including proof of identity and source of funds, and to report suspicious activity to the appropriate authorities where required.

To Protect Responsible Gaming Standards

We take safer gambling seriously. We use your activity data — including betting patterns, session duration, deposit frequency, and other behavioural signals — to identify potential signs of gambling-related harm. Our team monitors accounts in accordance with our customer interaction framework. Where strong indications of harm are identified, we may restrict deposits or gameplay and assess ongoing bonus eligibility.

To Manage Bonuses and Promotions

At Slingo Casino, we operate a comprehensive bonus system including welcome offers, Daily Picks, free spins, Prize Twister, Golden Chips, and free bingo tickets. To administer these fairly and detect irregular play, we monitor wagering behaviour, bet patterns, game switching, and currency usage. We may withdraw bonus eligibility or confiscate winnings where our Bonus Policy terms are breached.

To Improve Our Services

We analyse aggregated and individual usage data to improve the functionality of our website and our mobile casino app, to personalise the experience for each player, and to develop new games and features. Our Slingo Originals catalogue — with 92 in-house titles including Slingo Rainbow Riches, Slingo Deal or No Deal, and Slingo Starburst — is continuously expanded based on player feedback and activity data.

How We Share Your Information

We do not sell your personal data. However, we may share your information with the following categories of third parties where necessary:

• Payment processors: Visa, Mastercard, PayPal, Paysafecard, Trustly, and Apple Pay, to facilitate deposits and withdrawals in GBP and other supported currencies
• Game providers: including Playtech, who supply our live casino games featuring Golden Chips, and other software partners whose products appear across our slots, bingo, and casino sections
• Identity verification services: third-party providers who assist with KYC checks, age verification, and fraud prevention
• Regulatory bodies: the Gambling Commission of Great Britain and other authorities, where we are legally required to disclose information
• Our UK processing agent: Skill on Net Limited, which handles transaction processing services for our players
• IT and security providers: companies that support our infrastructure, cybersecurity, and data hosting

All third parties we work with are contractually required to protect your data and to use it only for the specific purpose for which it was shared.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law and our regulatory obligations. Even after account closure, we are required to retain certain records — including financial transactions and identity documents — in accordance with anti-money laundering legislation applicable in Great Britain. When your data is no longer required, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our Slingo Casino website uses cookies and similar tracking technologies to operate correctly, remember your preferences, analyse site traffic, and deliver relevant content. By continuing to use our site, you consent to our use of cookies in accordance with this policy. You may manage your cookie preferences through your browser settings, though doing so may affect the functionality of certain features on our platform.

Your Rights

As a resident of Great Britain, you have the following rights in relation to your personal data under applicable data protection law:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
• The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have handled your data unlawfully

To exercise any of these rights, please contact our Data Protection Officer at dpo@slingo.com. We aim to respond to all valid requests within 30 days.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Our platform uses industry-standard encryption and secure payment processing across all supported deposit and withdrawal methods. However, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your login credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

Children and Restricted Persons

Our services are strictly for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under this age. Additionally, employees, managers, directors, agents, and consultants of our operator — along with their spouses, parents, partners, children, and siblings — are prohibited from registering or participating on our platform, either directly or indirectly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or how we handle your personal data at Slingo Casino, please do not hesitate to contact us at dpo@slingo.com or through our support channels available at slingo.com.